Privacy policy

Original Posting Date: February 17, 2025

Last Update: July 23, 2024

Zenex International Online Privacy Policy

Notice of Collection:

The privacy of users of the Zenex International LLC website (hereinafter referred to as “Users”) is very important to Zenex International LLC (hereinafter referred to as “Zenex”). The purpose of this Online Privacy Policy is to inform Users as to Zenex’s practices concerning collection, use, access, and security of information submitted by Users to Zenex’s website. This Online Privacy Policy does not apply to information collected by: (1) Zenex offline or through any other means, including on any other website operated by Zenex or any third party (including our divisions, affiliates, and subsidiaries); or (2) any third party (including divisions, affiliates, and subsidiaries) including through any application or content (including advertising) that may link to or be accessible from or through the Zenex website.

By accessing or using the Zenex website, you agree to this Online Privacy Policy and Zenex’s Terms and Conditions of Website Use, available at https://zenexint.myshopify.com/policies/terms-of-service. This Online Privacy Policy may change from time to time. Your continued use of the Zenex website after we make changes is deemed to be acceptance of those changes, so please check this Online Privacy Policy periodically for updates.

This Online Privacy Statement applies to your interaction with Zenex as a prospective, current, or former customer, visitor, or business partner. It explains how Zenex collects, uses, shares, and protects personal information from and about you, along with the choices you can make about this information. This Privacy Statement is not a contract and does not create any legal rights or obligations.

(1) Data Collection:

The purpose of the Zenex company website is to provide Users with interactive online access to information, resources and services that enhance the User’s understanding of Zenex’s full line of products and services and to facilitate purchases of Zenex’s products and services. Zenex understands the importance of safeguarding the privacy of the Users accessing the Zenex company website.

Zenex may collect the following types of User information through the Zenex company website, either directly from you when you provide it to us or automatically as you navigate through the site:

• Contact: name, mailing address, phone number and email address(es).
• Account: login credentials (related to your account), profile, username, alias, registered product history, browsing history, cart contents, wish list, and purchase history.
• Transactions: Billing and/or shipping information, products purchased or have considered purchasing.
• Demographics: Age, personal interests, and product preferences.
• Visit Details: Analytical metrics including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
• Device and Connections: collection of online identifiers from your computer and internet connection, including the IP address, operating system, system language, geographical location, and browser type.
• Activities Information: Such as browsing history, search history, purchasing patterns and trends, engagement metrics, and other information when you interact with the company website, applications, and advertisements.
• Geolocation Data: Including precise geolocation data if you allow our application to collect it for purposes such as helping you locate the nearest distribution partner to purchase Zenex products and services.
• Educational Information: Zenex may conduct online customer surveys to understand product or service performance and customer preferences regarding our products or services on a periodic basis.

Children Under the Age of 16:

The Zenex International company website is not intended for children under the age of 16 years of age. No one under the age of 16 may provide any personal information to or on the Zenex website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Zenex website or through any of its features, register for account access, or make purchases through the website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at 440-232-4155.

How We Use Your Information:

We use your contact, account, transaction, demographic, visit details, device and connections, activities, geolocation data and educational information you provided us with, including any inferences we infer about you using such information, to identify your preferences and tailor our content and recommendations for you, send you personalized advertising and marketing related communications about our product and services, new products and other news about our company.

If we have a prior relationship, we may send you communications about products and services that are similar to products and services you requested information about or purchased before. You will be able to opt out from marketing communications at any time.

We may obtain your consent in certain instances, including when legally required, to send you marketing emails using the information described above. We may also obtain your consent if we do not have a prior relationship with you. If you provide your consent, we will use the User information outlined above to ensure that the marketing content is tailored to your interests. If you no longer wish to receive these marketing communications, you are free to unsubscribe at any time by selecting the “Unsubscribe” button at the bottom of any of our marketing communications, where applicable, replying “STOP” to any SMS message we send, by calling us at (440) 232-4155, or filling out our Privacy Policy Inquiry Form

Where applicable, we have a legitimate business interest to send you marketing communications, and to organize and communicate promotions and contests.

(2) Security:

Zenex uses secure web pages when credit cards and other personal information of Users are collected. Zenex’s online credit card processing system is managed by Paya, Incorporated (a Nuvei company), a third-party provider. Information is relayed to Paya through secure channels using SSL (Secure Sockets Layer). Users’ credit card information is not stored on Zenex servers or computers or on external servers maintained by third party vendors. Such credit card information is only stored in the Paya PCI-compliant data center. Users should separately review Paya Incorporated’s privacy policy to fully understand their privacy practices (https://paya.com/privacy-policy/).

(3) Cookies:

Zenex may use “cookies” to collect information concerning use of the Zenex website by Users. A “cookie” is a small test file that the Zenex website can place on a User’s computer hard drive in order, for example, to gather information concerning User’s use of the Zenex website. This allows for better visibility and more streamlined use of the company website, improved functionality of pages, and overall better User experience on the platform. The cookie transmits this browser file information back to the Zenex web servers. The use of cookies is a standard practice which is employed by most commercial websites. Cookies cannot read information from the User’s hard drive or read any information collected by other cookie files created by other websites.

Our intention is to provide a high level and seamless experience using the company website and collection of these cookie files helps Zenex accomplish this. Users have the option to determine when cookies are placed on their respective electronic devices or prevent or limit placement of cookies on these devices by adjusting their browser features and settings. Users wishing to make adjustments should consult their IT managers or conduct an internet search to obtain more information. Please note that limiting the collection of certain types of cookies may disrupt the User experience on our company website.

If you wish to reject any or all cookies from Zenex you may decline to visit the website, you can set your browser to block cookies or you can either block cookies from the Zenex website, or you can specify which websites you would like to block from using cookies.

Chrome instructions: https://support.google.com/accounts/answer/61416

Edge instructions: https://support.microsoft.com/en-us/search?query=disable%20cookies%20in%20microsoft%20edge

Safari instructions: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

(4) Behavioral or Interest Based Advertising

Zenex may use cookies, tracking pixels, web beacons, tags, or other web tracking technologies to assess the amount of time spent on company websites or social media platforms and whether

certain types of content were viewed such as videos. We may partner with trusted third parties to collect and process this information for us, based on our instructions and in compliance with our Privacy Policy. We may participate in interest-based advertising using similar technology tools. This means you may experience advertisements for Zenex products and services on other websites based on your browsing behavior across websites. Some websites where we may advertise belong to advertising networks that use our web browsing history to choose which ads to display on their network websites. These ads include Zenex products as part of their package. Other websites where you see our ads, such as Meta or LinkedIn, may use interest preferences that you have chosen on those sites, as well as registration and other information about you to choose which ads to display to you. Some internet browsers, websites such as Meta, and mobile devices offer opt-outs for interest-based advertising. Please refer to the website you are visiting, your browser settings, and/or your device settings for additional information.

Some content or applications on the Zenex website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Zenex website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Zenex does not control these third parties’ use of tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should contact the responsible provider directly.

In addition, you have the option to opt-out of receiving interest-based advertising from third parties who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (DAA) by visiting the opt-out pages on the NAI web site or and the DAA website. (http://networkadvertising.org/choices/) and (http://www.aboutads.info/choices/)

Residents of certain states such as California and Nevada may have additional personal information rights and choices. Please review your state privacy rights to learn more.

(5) Access to User Information:

The Zenex website provides information related to company products and services, catalogs, brochures, technical literature with product specifications and proper use, company related news and events, and distributor locater tools. The Zenex website also allows registered Users to make product purchases. Registered Users who utilize the online ordering functionality can submit orders over the internet.

In the event that Zenex collects any information from the User which the User wishes to retrieve, update, modify, or have deleted, the User should contact us at 440-232-4155.

(6) Disclosure of User Information:

Zenex does not sell, rent, or trade personal information to third parties, although Zenex may share personal information with its affiliates and business partners in order to facilitate User purchases (e.g., shipping companies, payment processing providers, email marketing software, etc.).

Zenex will cooperate with any court order or other legal process and will provide User personal information to the extent necessary and/or compelled for any legal proceeding. It is also Zenex’s practice to release account and other personal information when Zenex believes such release is necessary to protect the rights, property, or safety of Zenex’s employees, our users or other third parties. Further, in certain limited situations, Zenex may exchange information with other companies and organizations for fraud protection and credit risk reduction.

(7) Your State Privacy Rights:

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • Targeted advertising (excluding Iowa);
  • Sales; or
  • Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please complete our Privacy Policy Inquiry Form. To appeal a decision regarding a consumer rights request, complete our Privacy Policy Inquiry Form.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: [insert contact details]. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to marketing@gmichemical.com or write us at GM Industrial, LLC, 1 Zenex Circle, Cleveland, OH 44146, attention: Marketing

(8) Requests

If you wish to submit a request to exercise one or more of the rights listed above, you can access our Privacy Policy Inquiry Form or you may contact us at (440) 232-4155. Your request should state the right you wish to exercise and, if required, the reasons or necessary proof. We may require certain personal information from you to verify your identity. Upon validating your request, we will try to comply with your request to the extent required by applicable law as soon as reasonably practicable.

(9) Updates to Our Privacy Policy

Zenex may periodically update this privacy policy to reflect features and services provided by Zenex and/or ensure compliance with applicable laws. Zenex reserves the right to update this Online Privacy Policy as it deems appropriate. If there are changes to the policy, Zenex will post these changes here or in other formats for review, with a notice that the Online Privacy Policy has been updated in this section of the website. The last revision date and original posting date are identified at the top of this page. The User is responsible for periodically visiting this page to review any changes in policy.

(10) Contact Information

Questions or concerns regarding the Zenex website and/or this Privacy Policy should be directed to the Zenex Marketing Department at +1(440) 232-4155 from 8:30 a.m. to 5:00 p.m. (Eastern Standard Time) Monday through Friday.